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Unable to activate Disney+

KaRo
Neighbour

I subscribed to a bundle and my Netflix and Prime accounts were transferred and activated without a problem, but I can’t activate my Disney+ account, which happens to be the one account I already had with Telus. The activate link is not working.

8 REPLIES 8

Rocky3
All-Star

Can you or have you tried to access Disney+ on a computer outside of the Telus app assuming you have a user name and password? 

Yes, I have
Sent from my iPad

TELUS_Support
Official Support Team
Official Support Team

Hi there, we will send you a private message. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I am having the same issue

This problem has been resolved by completing the merge on my computer instead of my phone. 

TELUS_Support
Official Support Team
Official Support Team

Glad to hear @Bworm 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Winnipeg
Neighbour

I am having the same issue with Disney +, no problems whatsoever with Amazon, Netflix, amd Telus.  Help please!

Hey, I just tried it on my computer instead of my phone and it worked. Problem solved! Cheers