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04-20-2023 10:27 AM
I've talked to probably 5 different support agents and tried the same things of removing the service then re-adding it to my Telus account, reset the box, whatever they've asked. And they always say they'd escalate the ticket and call back within 24-48hrs but never did.
Has anyone had anything similar and how was it resolved? I'm sick of spending 1-2 hour weekly calling Telus and after 2 months the tv still doesn't work, yet I get very frequent emails from Telus telling me to plug in the tv box.
Solved! Go to Solution.
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04-27-2023 01:45 PM
Hi @Bobafinch, can you check to see if your box is working now? If it's still not working, please send me a message with the email address associated with your account, we will do some re-verifying. Thanks.
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04-20-2023 11:09 AM
Sorry about that! It seems you've already done the first step of troubleshooting... @Optik-Kate have any thoughts?
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04-26-2023 10:04 AM - edited 04-26-2023 10:26 AM
Hi @Bobafinch , I escalated your case to our back office for investigation, thank you for your patience as we work through in resolving this issue. I will update this thread again once the issue is resolved.
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04-27-2023 01:45 PM
Hi @Bobafinch, can you check to see if your box is working now? If it's still not working, please send me a message with the email address associated with your account, we will do some re-verifying. Thanks.
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05-01-2023 12:20 PM
it works now! Thank you so much for resolving this so quickly. It works smoothly now and we are very happy with being able to watch TSN/Sportsnet without having to go thru their own apps.
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05-01-2023 12:49 PM
Amazing! Glad you're enjoying the service 🙂
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05-01-2023 03:04 AM
Hello, did you find a solution for this? Currently experiencing the same problem. Thanks!
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05-01-2023 09:32 AM
@Optik-Kate can you help @Bindon here as well? Thanks!!
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05-01-2023 12:28 PM
Hello Kate,
I PM'd you with more details including my email for contact 🙂
Thank you A-B and Kate!
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05-01-2023 12:20 PM
Kate has fixed it for me.
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