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Screen randomly goes blank

RCrow
Organizer

I have had Telus TV and Internet for a couple years now and the last few weeks the screen will go blank for 2 to 15 seconds during a show. Happens maybe 2 to 5 times a day. Has anyone else had this problem? And yes I have reset everything, done Internet speed checks and nothing helps. 

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hello. We'll send you a private message to discuss further, thanks!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

FuzzyLogic
Community Power User
Community Power User

I occaisionally see this when viewing with the wireless box, but never on the wired one. I've always assumed it was a wifi related issue.


Just a long time customer hoping to help.