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04-08-2021 01:42 PM
Solved! Go to Solution.
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04-09-2021 03:13 PM
Doesn't sound good. Possibly follow these steps to restart your router and Optik boxes:
How to reboot your Optik system | TELUS Support
If that still doesn't work you will likely need to talk to Telus.
Just a long time customer hoping to help.
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04-08-2021 07:48 PM
Hopefully you can find what you need here:
Installation instructions for your ARRIS wireless receiver | Support | TELUS
Just a long time customer hoping to help.
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04-08-2021 08:23 PM
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04-09-2021 11:19 AM
Unplug for 10 seconds will do a reset. I believe you won't see the wifi setup unless the device can't connect to a network.
Just a long time customer hoping to help.
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04-09-2021 02:18 PM
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04-09-2021 03:13 PM
Doesn't sound good. Possibly follow these steps to restart your router and Optik boxes:
How to reboot your Optik system | TELUS Support
If that still doesn't work you will likely need to talk to Telus.
Just a long time customer hoping to help.
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