Questions about optic evolution

[Harpreett]

Are you guys able to send me the Optik evolution or no Telus when I talk to them they keep saying it’s available in April for existing customers can you guys please send it out to me since I got the evolution remote

[A-B]

Hey @Harpreett while the equipment isn't yet available for existing customers, we're working on it! You'll be notified when you can upgrade. Appreciate your interest!

[Dococ]

Will all costumers be notified when they can upgrade, or only the ones who've asked about it here? How do you get on the wait list?

My mom got upgraded as her service agreement expired and she renewed it. But my service agreement is not up for renewal until October and costumer service couldn't give me details when I could upgrade. 

[A-B]

All eligible clients will be notified, not just those that inquire here.  🙂

[buckycat]

So you were told April for existing customers?

[giantbrownguy]

There’s been a few people on here asking about it. As per @A-B, they have been focusing on new sign ups so existing customers are having to wait.

[Harpreett]

Yes, I was told April by one representative they said you guys notified them and gave them an update saying that evolution will be available in April. When can you guys send one out to me? Can’t wait to use the new features.

[Harpreett]

How come it’s taking you guys time to launch evolution to existing customers how come you guys are doing new sign ups

[buckycat]

I think that it already been established here that new customers will get it first, then it will be rolled out to existing customers. That’s pretty standard in the industry.