Optik TV Box issue

[Qualicumsteve]

We had an issue with our original box not connecting and after a very long service call with a very helpful Telus employee, it was decided to send us a new box. We got it in the mail a day ago. I set it up yesterday and all was well again. However, today it's demonstrating the exact same issues as the first box. Tried multiple resets, bot factory and unplugging it. Tried reseeting our internet boxes (modem and router). But still nothing. The box shows as "on" (solid white light. But the remote isn't connecting to the box. Tried resetting the connection between the two. Tried new HDMI cables, and tried switching inputs. Nothing. What's going on with your boxes? We'll need a new one, again...

[FuzzyLogic]

There should be a remote pairing button on the left side of the Telus box. Have you tried that?

[Qualicumsteve]

It was the power supply on the box. All good now. Thanks for the response.

Steve

[Rocky3]

Did you use the new power supply? actually did you use the new power supply on the previous tuner box.

The word is not getting around that it is the power supply.

Solid wite means it is not booting due to power supply.

[Qualicumsteve]

Yup, it was the power supply. I had switched out the old for the new box but still had the same issue. I hadn't switched the supply as it was plugged into a hard-to-reach area. But, after trying to eliminate every possible variable (even factory reset the TV itself), it was indeed the power supply. I switched it out and it worked fine immediately.

Thanks again!

Steve

[Rocky3]

Did you test the old and new box on the new power supply. Please do and we need to get this message to tech support. STOP sending out new boxes, send out new power supplier

[Qualicumsteve]

Agreed and yes.