Ads on Stingray Music

[97005]

I started hearing ads while listening to Stingray music a few weeks ago. We are subscribed to TELUS Optic TV and Stingray is included in the package. We pay big bucks to stay with TELUS TV, rather than switch to other providers with more affordable streaming options, and better choices of shows. Why then do we have to listen to ads on a paid Stingray subscription?

[FuzzyLogic]

This Reddit thread seems to imply this is something Stingray is doing:

why am I getting Telus ads on stingray? : r/telus

[EvelynM]

I have enjoyed several days without ads.  I hope this is permanent!

[EvelynM]

The Telus ads on Stingray were annoying initially when they occurred about every half hour.  This week (2nd week Feb) they seem to be about every 15 minutes.  It interrupts the pleasure of listening to the music, and  I hope they are a temporary feature.

[Mmc]

Agreed. They're even more frequent now. Things like this, the very poor customer service from Telus, the over billing errors, the gutting of decent Canadian jobs by Telus (in favor of mostly using contractors who get no benefits or stability from Telus), the excessively high CEO and other Executive pay in Telus, are why Telus has lost so much trust from the public.

I am using Telus tv and stingray less because of those factors and particularly because of the ads on stingray now.

[Gshel]

I noticed the ads right after I locked in for two years. Horribly annoying and I am done with Telus. Will drop them first opportunity regardless of switching costs. I know they're doing really well recently and have been rewarding shareholders handsomely. Seems to embolden them into abusing their customers, I guess to suck up a bit more. With no meaningful competition in Canada it's easy to get away with it. Sad. I'm not Trump supporter but do agree with more US companies allowed here including internet and cell phone providers as well banks. Canadians constantly get screwed and we often don't know it, or worse just ignore it. High fees we pay go into communications budgets so they can bombard us with their propaganda to tell us what a great service we have them. Sorry, that's my Sunday rant.

[mmason]

Completely at my wits end over this - not only is it annoying, it is unwanted. I recently upgraded my Optik tv to pay more $$ for more channels and now I get this advertising. Aparently there is no way to get rid of it. The one team member told me it is because I added Prime tv (with ads and I am fine with ads on TV channels) and the only way to get rid of the stingray ads is to cancel Prime or upgrade to non advertising Prime. What a wonderful way to treat clients - make it so annoying they have to upgrade and pay more $$. Well, time to look on spending $$ more appropriately I think.

[Mmc]

It's not true. I don't subscribe to and never have subscribed to Prime.
The ads started I think in late 2024. They suck. I'm trying to find ways
to give Telus less and less of my money.  They get rid of decent
Canadian jobs with benefits to change to contractors = no accountability
and no job security.

[mmason]

Thanks and yes, I know that the "prime" solution was not accurate to begin with. 

[EvelynM]

I don’t have Prime so that is not the cause.

[mmason]

Agreed. no connection. Another example of the training the client service people receive.