Unwanted doorbell camera plan & billing issues

[Jacsprat]

Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back.  Finally credited after I called them.   3rd camera sent, also not working. I phoned Telus (hours on hold again) to ask to scrap the plan I got when I had renewed my entire existence with Telus.  I didn’t even want a doorbell camera, but it was essentially ‘free’.  Ha! I wanted to send the camera back.  Nope, they would not let me return it.  And they wouldn’t scrap the plan. I would owe $370 on a ‘free’ camera to pay the plan out.  Tempting, because who doesn’t want a broken camera in a cardboard box.  But aha! Loyalty had an offer they wanted to give me.  $15/mos for a camera and 2 other shiny things.   Faced with no choice, I had to go this new route.  So $15x33 months = of unexpected cost for something I don’t want.    They’re sending a tech out this time, actually they did before but this was for a totally unrelated non-issue in the home but meant for the camera.  Alrighty then.   The tech said he’d make sure they wouldn’t bill me $175 for the non issue, not needed and never asked for visit.  We’ll see how the March bill looks.  Hopefully the new fangled doorbell camera works. To call Telus again and get what I don’t want for more money may affect my sanity. 

[TELUS_Support · Accepted solution]

Hi there! That sounds really frustrating, and we get why you'd be upset. Thanks for hanging in there despite all the hassle. If you need any more help, just shoot us a private message and we'll check it out for you.

[Jacsprat]

This escalated to loyalty (Marie). I was told everything was fixed. It is not.

I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.

Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.

Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.

What is going on? Every time I call and spend hours on hold, it gets worse.

It insufferable, I can’t handle dealing with Telus inadequacies.

So…if you can fix this once and for all, I would appreciate that greatly.

Jacqui Williamson

Century 21 Bamber Realty Ltd.

Sent from my iPad

[Jacsprat]

This escalated to loyalty (Marie). I was told everything was fixed. It is not.
I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.
Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.
Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.

What is going on? Every time I call and spend hours on hold, it gets worse.
It insufferable, I can’t handle dealing with Telus inadequacies.
So…if you can fix this once and for all, I would appreciate that greatly!