Forum Discussion
Solved
Telus SmartHome Issues
I signed up for Telus SmartHome with our internet renewal as the agent told me she was able to provide a promo price on the internet and home phone plan, if we signed up for SmartHome, also at a prom...
We understand how frustrating this experience must be. We recommend ensuring that push notifications are enabled for the TELUS SmartHome app and that battery optimization settings aren't limiting background activity.
That said, we truly appreciate your feedback and will share it with our team for future improvements. If you need further assistance, feel free to reach out—we’re happy to help!
This is the exact situation I find myself in. What a waste. The doorbell camera makes zero sense if the app does not open when someone is at the door. By the time I get the notification, open the app, and for the camera to pop up, anyone who was at the door is long gone. I called Telus too. Talked with 3 different people. I was told that's just the way it is with Home View.
TELUS_Support
Official Support Team
Official Support TeamWe understand how frustrating this experience must be. We recommend ensuring that push notifications are enabled for the TELUS SmartHome app and that battery optimization settings aren't limiting background activity.
That said, we truly appreciate your feedback and will share it with our team for future improvements. If you need further assistance, feel free to reach out—we’re happy to help!
