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SmartHome Thermostat settings problem

0N8K
Neighbour

I have been having some trouble with the thermostat when I have the alarm set to AWAY. For some reason, the temp drops well below the set schedule. I have asked around to other Telus SmartHome users and they have not experienced this situation. Is there like a drop down or a checkbox I need to select? I was under the impression that the temp schedule should remain the same no matter if the security system is set to STAY or AWAY

 

Does anyone have a solution to this?

 

Thanks

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

That's definitely odd. We'll send you a private message to discuss further.


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