cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart door lock spinning

Thundercatcher
Neighbour

When I try to lock or unlock my smart home lock, it spins quite a few times until it engages. It lock fine when you lock it with the door open.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Are you just experiencing latency when locking the door? It could be due to the Wi-Fi signal strength in your home. Does it lock or have you experienced an issue with it not working at all?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.