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Sensors staying active too long

amandafortin
Neighbour

Hello. I'm new to Telus security. Does anyone have trouble shooting suggestions for sensors that stay active for long after it senses activity? When I leave the house, the doors are immediately idle but the upstairs and downstairs motion detectors stay active so are bypassed. So when I alarm the system upon leaving, only the doors are actually alarmed. It seems to take ~30 minutes for them to go idle, in which case I then have to dis-alarm then re-alarm my home so that the sensors are alarmed. I've called Telus and no one seems to know/understand how to change it...

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Have you tried power cycling the sensors to see if that resolves the issue? If it doesn't, feel free to send us a private message and we can discuss further options!