No media found when inserting SD card for photo frame

[supadups2k22]

Hello all please see the attached pics. I am unable to load my photos from either a DCIM or Photos folder created on my SD card when inserting into my Qolys security panel. I tried erasing the card on the panel and recopying with the same results. In settings/SD card the system recognizes the SD card and can see available and used space but the photo frame settings does not. Any suggestions?

[FuzzyLogic]

Possibly the SD card needs to be formatted as FAT32?

[supadups2k22]

Ill give it a try. Its currently just FAT.

[supadups2k22]

Tried fat32 same problem. Tried a completely different SDcard formatted fat32 same problem. I'll have to call Telus and ask for a new panel.