How to Identify Fake TELUS Social Media Accounts

Fraudulent accounts impersonating TELUS and TELUS Support are increasing on social media platforms. These fake accounts use TELUS branding and imagery to deceive customers into sharing personal information. Follow these steps to verify account authenticity and protect your information.

Verify Official TELUS Accounts

Confirmed TELUS social media accounts:

• Facebook: TELUS​ and @TELUSSupport (blue verification checkmark)
• Twitter/X: TELUS​ and @TELUSSupport (verification checkmark)

 

 

 

Look for the official verification checkmark on all TELUS accounts before engaging.

Identify Fraudulent Accounts

What to look out for:

Recent creation date: Account created within the last few weeks or months

Low follower count: Significantly fewer followers than official accounts (TELUS has hundreds of thousands)

Generic username: Random letters, numbers, or unrelated handles instead of "TELUS" or "TELUSSupport"

Missing verification: No blue checkmark beside the account name

Suspicious requests: Asks for passwords, account numbers, or personal information via direct message

 

 

 

 

Protect Yourself

Never share your information with unverified accounts. This can include info like:

• Account passwords or PINs
• Credit card numbers
• Social Insurance Numbers
• Account numbers
• Security question answers
• One-time verification codes

If contacted by a suspicious account:

• Do not respond to the message
• Do not click any links provided
• Report the account to the social media platform
• Block the account

When to Contact TELUS

If you receive a suspicious message claiming to be from TELUS, verify its authenticity by contacting our official verified social media accounts (@TELUS or @TELUSSupport) or calling TELUS customer support directly. Our representatives will confirm whether the communication was legitimate. Report any fraudulent accounts you encounter so we can take action to protect other customers.