Mobile app has delay showing open Window/Door (3-4 min)

[Pt2]

Hi,

When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. 

The issue is *ONLY* when a Door or Window is opened. 

So if someone opens a window and keeps it open for 2 min then close it, and I look at the history of that door, it shows the window was never opened! Is this issue isolated to me or others have similar experiences. 

[A-B]

That is definitely not the experience we want our customers to have. While there can sometimes be brief delays in receiving notifications, it shouldn't be that long. Have you spoken with our SmartHome team directly about this?