cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Linked account not getting paid

Rebull565
Neighbour

I have Mobility and Home security linked in My Telus app and I have automatic payments set up. 
So how come mobility gets paid through my credit card but Home Security does not?

Now Telus bill : Home Security & Safety is showing me in arrears. If this affects my perfect credit score I will be pissed. Your AI chatbot is horrible & useless. 
***seriously frustrated with lack of customer service***

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

They each likely have their account numbers, so you'll need to set up pre-authorized payments for the security portion separately. The TELUS app does allow you to view all your services in one place, but that doesn't mean they share the same account number. Could you please double-check that?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.