Forum Discussion

Rebull565's avatar
Rebull565
Neighbour
2 years ago

Linked account not getting paid

I have Mobility and Home security linked in My Telus app and I have automatic payments set up.  So how come mobility gets paid through my credit card but Home Security does not? Now Telus bill : Ho...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

They each likely have their account numbers, so you'll need to set up pre-authorized payments for the security portion separately. The TELUS app does allow you to view all your services in one place, but that doesn't mean they share the same account number. Could you please double-check that?

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