Kwikset 910 Compatibility

[GaryBremner]

My Kwikset 910 door locks that came with my old Vivint system are listed on the Qolsys IQP4009 IQ Panel as compatible but not on the telus list and even after factory reset I cannot add them. Why is the compatibility list different from Qolsys and Telus?

[TELUS_Support]

Hi @GaryBremner Although I am not sure why the compatibility is different, I believe our SmartHome team tries to have as many devices as possible work with our system