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False temperature alarms

colklink
Just Moved In

I finished installing my security system a couple weeks ago, and set a low temperature alarm for 15 deg C.

Now every 6hrs on the minute, at 9:35 and 3:35 am and pm I get a text message saying that my temperature

has dropped below 15deg, then seconds later, a message saying that the temperature is back to 21deg. Exactly

every 6hrs! on the minute! Tech support could not help other than suggesting I turn off the low temp notification but

thats not an option. I need the freeze protection as I am away for long periods of time. Does anyone know of a solution 

or workaround to this? Anyone with the same problem?

 

3 REPLIES 3

NFtoBC
Community Power User
Community Power User

What device are you using to measure temperature?

 

Would a device independent of the security system be an option? There are cloud-enabled thermometers.

 

 

NFtoBC
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SAJ72
Just Moved In

Any luck solving this issue?  I'm having the same problem, every six hours. 

SAJ72
Just Moved In

Have you been able to resolve this issue? I'm having the same problem, every six hours.