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Door lock showing unlocked even though it's locked

ampargyle
Neighbour

Door locks but panel and app shows unlocked. It's been an ongoing problem since installation. Some days it works, but most of the time it doesn't. Battery is good. 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

That's definitely odd. If rebooting the app/panel doesn't resync things properly, your best bet may be to reach out to our SmartHome team directly so they can investigate further.


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