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Dj123's avatar
Dj123
Neighbour
2 years ago

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I did my routine bring it back program for a new phone back in November 2023. Everything was normal, I have been a customer for 5 years with Telus. Almost a year later I received a letter in the mail...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi there, We would like to escalate this situation internally to investigate and ensure that we provide a resolution. Please send us a private message with your account details and any related case numbers.

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