I did my routine bring it back program for a new phone back in November 2023. Everything was normal, I have been a customer for 5 years with Telus. Almost a year later I received a letter in the mail stating that my account had been sent to collections! This was very shocking to me as I have never missed a payment for my Telus mobile account.
Upon calling Telus I was notified that this bill was for a home security system. I was never notified that I was being set up for any account, I had no accessibility to this account, this account was authorized without me being notified, and I did not consent to being signed up for this account.
I have been contacting both Telus and met credit and both parties have not been willing to coordinate between each other. I have been contacting both parties for over 2 months now and have been sent back and forth numerous times.
I am beyond upset with the lack of support that telus has given me. This was their error, however no one that I have contacted has been willing to give me any resolution or next steps to take to dispute this collections charge.
This has impacted my overall well being, being sent back and forth by both parties and waiting on the phone for hours at a time with no resolution. My credit score has been impacted greatly and I have completely lost my trust in Telus and their customer service to support loyal customers when errors like this have been made.
This is my last resort before contacting both the Better Business Bureau and Consumer protections. Any advice would be appreciated.
