Forum Discussion
gchadwick
2 years agoNeighbour
Cannot Link Telus Home Assistand to Alex or Google Home
Starting 2-3 days ago I was no longer able to arm and disarm my Telus Alarm system using voice commands through Alexa. I unlinked and then tried to relink my account but I always get this message aft...
JamieJupp
2 years agoNeighbour
I myself had my system stop working. I have a lot of hands on experience with ADC / TELUS SmartHome Security troubleshooting. After 2 days of all known troubleshooting steps my system will still not link via Alexa app. Currently my Christmas tree, my Christmas lights, and many lights are controlled by my Alexa. My kids and wife do not use the app and this is starting to have a very negative impact on our home.
I can assure you that there are no more troubleshooting steps that could be taken. This has to be investigated internally by TELUS.