Cancelling Home Security

[ChristineB]

After being a loyal customer for over 20 years I am at a crossroads with Telus.  Almost 2 years ago I got the smart thermostat and doorbell camera.  The thermostat never worked and after 6 phone calls over the past almost 2 years we removed it and put our old one back up.  I called today to cancel the service I have been paying $33.00 a month for and was not able to use and was met with yet another fee to cancel.  It worked out to be $160.00 (10 per month of the remaining contract) which I was not willing to pay but told this is their policy.  I am currently waiting for a manager to call me back but in the past when I have been told someone will call me back it never happens.  Does anyone know where to go to get some resolve with such and isssue?

[Owenbarker27]

Good luck with getting a call back. I’ve been waiting 7 months 

[jackrabbit000]

Good luck getting your early cancellation fee cancelled.  I was an ADT/Telus customer for over 30 years and was told that my $10.84 early cancellation would be waived (and was approved by a supervisor/ manager) because I was a long term customer.  Last statement comes the next month and they charged me $10.84 for early cancellation.  I paid it because it’s a waste of my time to call them.