August
Hoping someone reads this and can help.
I am listed as a user on the SmartHome ap security system with Telus and the account is under my husband. The ap worked no problem with my Telus login for me as a user until I got a new phone. We even moved houses and got a new security system set up and my log in still worked flawlessly. Now I cannot login and use the ap with the new phone. It says I must link the account but I can’t link it. When trying to link it doesn’t work as it’s my husbands account. This is very frustrating I can’t even use my own security system!
I’ve called the 1 (855) 255-8828 number and been on hold for 3 hours with two different people to no avail. Please help and don’t just say call that number. It did not help at all. Is there any other solution?
September
Would you recall what the support team tried with you over the phone?
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September
One said I can’t log in with my own MyTelus account which isn’t true as I have before. Another person sent me a link to add my email account in the mail ap (which isn’t related to my issue).
I also tried linking MyTelus to this security account but it didn’t work (as it’s my husbands account).
Mostly I was on hold and they didn’t know how to address the issue.
September
Yes