Forum Discussion
ADT Pulse
My ADT Pulse has been saying ‘Offline’ for a week. Reset gateway and modem but nothing. Called today and rep took forever and could not figure it out. Said he would call me but never did. What is...
TELUS_Support
Official Support Team
Official Support TeamHere’s a few things you can try:
- Ensure that the gateway and modem are properly connected to the network and working. Sometimes a simple reboot of the modem or router can help reset the connection.
- Try logging into your ADT Pulse account and checking the system settings. You may need to re-sync or reconnect the system to restore functionality.
If these steps don’t resolve the issue, let us know by sending us a private message.
Thanks for your reply.
Tried rebooting many time to no avail. Still Offline.
Logged in and out of ADT Pulse app multiple times but nothing.
I went to look at Settings in the app but could not see what to look at.
Please help!
- TELUS_Support
We're sending a private message your way to gather some account info. Please keep an eye out for it 🙂
Link in private message did not work. Still nothing from Telus!
- TELUS_Support
OK, we will reply back.
