cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wireless box pairing screen not coming up

MandyMac
Organizer
Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.
No matter how many times we restart, reboot, both the modem and tv box, the only screen that comes up is the “your optic box is initializing”. Never pairs, and that screen never goes away, assuming because the tv box is not connected to the wifi.
Any suggestions?
1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

You may have to re-connect to ethernet to complete this:

Turn on TV

Press Menu on remote

Goto Settings

Choose Restart digital box.

 

or

press the physical reset button on the rear of the device.

 

Quickly disconnect the Ethernet cable.

The option to connect to Wi-Fi should appear.

 

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

View solution in original post

3 REPLIES 3

NFtoBC
Community Power User
Community Power User

“Pairing” refers to Bluetooth not Wi-Fi, so you may be trying the wrong steps. You will need to go to the settings and make sure your Wi-Fi SSID and password is correct. Have a look here to see the instructions.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

Thank you. Those instructions also show the pairing screen that is supposed to come up, which is doesn’t.
But I am unsure which settings to go to for my wifi ssid and password. Could you explain that? Thanks

NFtoBC
Community Power User
Community Power User

You may have to re-connect to ethernet to complete this:

Turn on TV

Press Menu on remote

Goto Settings

Choose Restart digital box.

 

or

press the physical reset button on the rear of the device.

 

Quickly disconnect the Ethernet cable.

The option to connect to Wi-Fi should appear.

 

 

NFtoBC
If you find a post useful, please give the author a "Kudo"