05-14-2021 05:20 PM
Starting this week, our 2 wireless STB are showing red wireless link lights, the wireless STBs are suppose to sync with TELUS extenders. Tried a bunch of restarting of STBs and extenders, a full system resync, and finally after spending 2hrs on the phone with TELUS troubleshooting - they finally got the 2 wireless boxes to show a green link lights (supposively they increased BandWidth on extenders) - TELUS ran monitoring for a few minutes and said it was all looking good, so we hung up, and sure enough by the time i walked back to each TV, they had both gone back to red and now TVs have frozen video/ audio and does not even recognize PVR recordings. sigh!
Any more thoughts on how to get Extenders and Wireless STB boxes working better or how to trouble shoot
05-15-2021 11:11 AM
The Telus Boost devices do not transmit the multicast signal needed for TV. Your set top boxes need to connect to the initial router.
05-16-2021 02:00 PM
Telus calls these extenders. You are correct Boosters do not carry tv traffic but extenders do.
worked great for over a year
05-17-2021 11:32 AM
I remember extenders being used for routers prior to the T3200M, but not since. Are your TV located beyond the wireless distance of your router?
05-17-2021 11:58 AM
Our home seems to be very unfriendly for wireless (lots of issues when we were on SHAW as well) - The extender was placed in the living room so that it could cover the bedroom/TV which is right above (1flr). It is so odd as it was all working great for over 1yr and now for some reason it is not.