Hi @Randall_H52
Your box should have arrived by now if you've gotten an email saying it was on its way. Generally, our shipping partners deliver within 3-5 business days. Did you get a shipment notification email with tracking information?
Our general information for all customers shows that there are a number of boxes waiting to be picked up at Canada Post outlets or UPS access points, so please double-check that you didn't miss an attempted delivery notification.
There are also a few boxes that have been returned to TELUS as the intended address was marked as undeliverable by the courier.
If you don't have an email with tracking information, you may need to call an agent to check on the staus. It may not have been delivered for one reason or another (missing account information, for example), it may be sitting waiting to be picked up (and the notification slip wasn't left or got misplaced), or something else.
