Telus tv+ app recording option disappeared

[Mnickerson]

Trying to view/set recordings on telus tv+ app and the feature has disappeared. I tried to log out and log back in, uninstall and reinstall and restart phone and none of those worked. Not sure why the option has suddenly disappeared? I got a new phone, however I don't know why that would disable the recording option.

[Rocky3]

just now checked the app and recordings are available. 

Any chance you log in with different credentials than the TV tuner?

[TELUS_Support]

Hey @Mnickerson, Rocky3 has a good point for sure and if you need further support please send us a private message

[Mnickerson]

I've tried the only login info I have and it doesn't work. 

How do I find out what the credentials are for the tuner

[Mnickerson]

I've tried the only login info I have and it doesn't work. 

How do I find out what the credentials are for the tuner?

[Rocky3]

PM Telus support two posts above