March
My aunt is disabled. We bought a new tv so she could control it with her voice based on what Telus advertised.
"Get hands-free voice control of your Optik TV with TELUS Home Assistant Action .... Dwayne Benefield, Senior Vice-president, Connected Home, Entertainment & Enablement,"
I have literally spent 10 hours with customer support over several calls. It does NOT work.
Has ANYONE succeeded?
March
Hi @pointbob, I have the latest equipment with the Google Assistance button in the middle of the remote (the colorful button), and if I press it, it will prompt me to give commands. You can command basic actions such as changing channels, open guide, launch apps, navigate content, and some general TV navigation.
Does your aunt have the latest TELUS TV+ Digital Box? What's the behaviour of the voice control not working?
March
Hi. First off she has Alexa Echo. We installed telus home app but customer support could not get us to recognize the tv. As a result no voice commands via alexa is working.
March
We have a fire tv because your customer support said voice commands will work with telus assistant and alexa.
March
ALso my aunt has your slim remote 2 - there's nothing on it with a google or alexa button.
ps...why can't i edit posts here?? I have to keep making new posts.
March
March
Im not sure what model she has..i'll check tomorrow...but i can just order the newest box for free?
March
Not sure. Best is to call, explain your needs, and ask about availability of the new box that suits her needs.