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Optic tv live shows play but on 1 of my 3 pvr’s the recordings freeze after 3 seconds and won’t play

Iyeager
Just Moved In

How to fix when 1 of 3 pvr boxes won’t freezes after 3 seconds of recording but live tv works

2 other pvr’s in home work fine

4 REPLIES 4

FuzzyLogic
Community Power User
Community Power User

You could try restarting your Optik TV system using these instructions:

 

How to reboot your Optik system | TELUS Support

NFtoBC
Community Power User
Community Power User

Do you have any additional mesh Wi-Fi devices such as Telus Boost or are you using a non-Telus router? Freezing in short order is a symptom of using devices without the multicast properties of the Telus router.

 

NFtoBC
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Iyeager
Just Moved In

All Telus stuff

NFtoBC
Community Power User
Community Power User

Are there differences between the way the freezing PVR connects to your network that the one which behave normally? What happens if you switch locations of one of the working PVR with the one that freezes? Can you connect it with ethernet, even temporarily to test?

 

Again freezing in 3 seconds suggests the problem PVR is not connecting to the Telus Router, but some other device.

 

NFtoBC
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