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Optic TV App VOD error message

Just Moved In

Since the recent App update, I keep getting the same error message with any VOD content that I attempt to play.


TELUS Employee
TELUS Employee

A few questions:

Are you subscribed to the appropriate channels (W network for The Love Club)?

Are you able to watch Live content from these channels?

Is this happening across multiple devices (this looks like an iPad screenshot - have you tried an iPhone or on a computer at

What version of iOS are you running?

I am subscribed to the channel. Fortunately, I have discovered the source of the issue. I wasn’t maximizing the window to full-screen viewing. Once I did that, the VOD will play.

Thanks for the response!

Sent from my iPhone