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Netflix no longer recognizing credentials

Kf-jf
Neighbour

A few months ago I added my existing netflix account to my optic TV package, was working without problems up until this week when I was logged out of netflix on every device and when I go to login it says there's no account with my email address. I can still access netflix through the optic box but not on any cellphone or smart TV without a box. Kind of defeats the purpose of combining accounts if I can't use it on any devices. 

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hi @Kf-jf We can do our best to help with this situation. Please send us a private message 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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Good evening! I've attempted to use the 24 hr AI and was unsuccessful. Hoping you can assist me with this.

TELUS_Support
Official Support Team
Official Support Team

Feel free to send us a private message and we can look in to it!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.