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Netflix no longer recognizing credentials

Kf-jf
Just Moved In

A few months ago I added my existing netflix account to my optic TV package, was working without problems up until this week when I was logged out of netflix on every device and when I go to login it says there's no account with my email address. I can still access netflix through the optic box but not on any cellphone or smart TV without a box. Kind of defeats the purpose of combining accounts if I can't use it on any devices. 

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hi @Kf-jf We can do our best to help with this situation. Please send us a private message 


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Good evening! I've attempted to use the 24 hr AI and was unsuccessful. Hoping you can assist me with this.