Forum Discussion
Error code player P210
Has anyone encountered "Error_code_player_P210" in Optik TV channels? This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major Am...
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Community Manager
Community ManagerOptik-Kate is our resident Optik TV guru! Hopefully she'll be able to provide context now that we know the specific equipment you have, and may be able to get this off to the dev team to look in to!
Optik-Kate
TELUS Team Member
TELUS Team MemberHello, thanks for flagging! This error is normally resolved with rebooting the STB (Power off STB, unplug power source, replug in after a min). We've also seen this error occur when users are rapidly changing channels. SL2323 , not sure if that might help?
We also have a firmware update coming soon to try to address this error in general. I will update this thread once that update is released! Thank you for your patience while we work on developing a fix for this error.
Hello Optik-Kate, Yes, power off and and on does resolve the issue though not 100% of the time. Sometimes the error does occur on other channels but is resolved switching to another channel then switching back. For the channels citied on this ticket, the error does not resolve itself when channels are changed and then switching back to the channels at issues.
I guess the only thing at this time is to wait until the firmware is updated. Hopefully this is soon so the P210 error is resolved.
- Optik-Kate
Hi SL2323 , I was wondering if you might have any bluetooth audio equipment paired to the TTV+ Digital box? That may sometimes generate P210 errors as well.
- Hello Optik-Kate,Congratulations! Your troubleshooting has isolated the cause of the problem - "Sorry an error has occurred. Please try again. ERR_PLAYER_P210."I do use a Bluetooth headset in the morning. This morning I unpaired them. And voila, the affected channels came on screen. I then went back and paired them to the box. The result, the error code came back to all the affected channels and not viewable.So the issue shows itself when a Bluetooth headset is connected in the morning. The odd thing is that when the headset us connected after 9:30am the issue does not show itself. The channels do work with the Bluetooth headset.At least now, your team can focus in why Bluetooth headsets promote the P210 error code.Will be interested to hear back from you if the issue is resolved.
