Sudden stop providing data under prepaid plan

[alwong]

Signed up a yearly $100 prepaid plan with a promo bonus of data 2gb/month for a year on Dec 23, 2024, but Telus messaged me that my promo expired Feb 21, 2025. Can anybody help?

[User987]

Exact same thing has happened to me. Activated Dec 23, received Telus message about expiry on Feb 21 and no data since. Calling and texting still works. Oddly, my transactions show text and data promo renewed on Feb 21, but not calling. Would appreciate help as well.