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webbtj's avatar
webbtj
Organizer
12 months ago
Solved

Stream+ can't connect to my existing Prime account?

So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I c...
  • TELUS_Support's avatar
    TELUS_Support
    12 months ago

    Hi there, we replied to your Twitter message but will reply here as well. You will be able to complete the service activation once you go into your Amazon account under Manage Prime Membership.

    You will be able to see and manage any subscription from there, and can select the option to End benefit now or pause. Once the account is free from any subscription, you can retry the activation process through us.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Hi there, unfortunately it would be because you are not eligible for the $1/mo three-month promo. 

  • webbtj's avatar
    webbtj
    Organizer
    12 months ago

    Does that mean I, as a Telus customer, am not eligible for the three-month promo, or that my existing Prime membership cannot be migrated because of the three-month promo? Will I be able to migrate my existing Prime membership to Stream+ after the $1/mo promo ends?

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