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Blocked from website/cloudflare

Mallz86
Neighbour

Anytime I am on my home wifi, I am

blocked from accessing the Telus website and I am unable to log into my account via the app. I get a Cloudflare error and it says to contact the website. Well I called and was on the phone for over an hour, and my issue was supposed to be escalated and have a ticket assigned to it. I was told I would receive and email update, but not update came, and it has been about 3 weeks. I cannot email Telus to give them the Clouflare error ID. Has anyone had this issue resolved? 

2 REPLIES 2

Nighthawk
Community Power User
Community Power User

Are you using a VPN? Does the error come up on just one device or all devices you own? What is the Cloudflare error number? Have you looked it up online yet?


If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂

I have the same issue. The error keeps saying that you need to contact the site owner for access.