Account Number

[psheriff]

I have a 7 digit account number and online banking won’t accept it as a valid account number. Tech support tells me I’m not allowed to use online banking then. I feel like there’s a solution for this that is pretty simple but no one can direct me.

[Nighthawk]

Talk to sales, not tech support. Sales will deal with billing and should be able to answer that question pretty easily. 

[NFtoBC]

Are you an ATB customer? Many folks have had this difficulty with those accounts. Sales or billing can provide you an account number which will work, as @Nighthawk indicated.