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Account Number

psheriff
Neighbour
I have a 7 digit account number and online banking won’t accept it as a valid account number. Tech support tells me I’m not allowed to use online banking then. I feel like there’s a solution for this that is pretty simple but no one can direct me.
2 REPLIES 2

Nighthawk
Community Power User
Community Power User

Talk to sales, not tech support. Sales will deal with billing and should be able to answer that question pretty easily. 


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NFtoBC
Community Power User
Community Power User

Are you an ATB customer? Many folks have had this difficulty with those accounts. Sales or billing can provide you an account number which will work, as @Nighthawk indicated. 

NFtoBC
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