Telus not refunding

[ShelbyM]

I had my services cancelled in February. It's now August. I have called probably 5 times and I keep being told to wait another week. Where is my money? I even rechecked my address on my bill/account, and it's correct. Has anyone else dealt with this, and how did you get your money back?

[TELUS_Support]

It does take a few billing cycles before refunds are issued if there's a remaining credit, though of course it should be resolved by now if it's from February. Feel free to send us a private message and we can discuss further.

[ShelbyM]

It has been more than enough billing cycles for it to have been returned. I keep being told to wait one more week, or allow "extra time for the long weekend". How many long weekends have happened between then and now? I want my money refunded so I can stop dealing with this company. Great service, terrible customer service.

[TELUS_Support]

This is why we suggested sending us a private message so we could look in to it.

[ShelbyM]

How do I send a private message? I have submitted a request though the "resolve your issue" with the management team twice. First time i got a voicemail telling me to wait longer, second time was yesterday before I posted in neighborhoods, with no response. Please post a link where I can directly messsage a person.

[TELUS_Support]

In the top right corner next to your round profile pic you'll see a little envelope icon. Click on that, and on the next screen (your Inbox) there's a small purple icon near the middle of the screen. Click on that, enter 'TELUS_Support' in the 'Send to' field, give it a subject like an email and then compose your message and send it off.

[ShelbyM]

Hello, I cannot use the app as my services are cancelled and it does not let me use the app. I have logged in on the internet browser, and there is no "profile pic" or inbox or anything I can find to send a direct message, except to a bot.

[TELUS_Support]

We'll send you a private message. You should see the little envelope icon in the top right corner, and it should have the "1" notification once it's been sent. Click on that and you'll be able to reply directly from your Inbox!