Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Home
- Forums
- Account
- My Home Account
- Telus Points Question/Problem
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Telus Points Question/Problem
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
Hello, I'm trying to redeem some Telus points for an Amazon Gift Card, but when Telus calls me to provide an authorization number, my phone rings but there's no one there, no recorded message with the authorization number, nothing. Tried several times, always a dead call sent to me. Anyone have any info that can help with this?
Thanks
7 REPLIES 7
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
I don't recall having to do that the last time I redeemed points for an Amazon card in April. I just went to My TELUS to redeem my points.
How are you redeeming your points?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June - last edited June
My memory isn't as good as it use to be. There was a code sent to my phone vis SMS. You need to select your mobile number not your land line number and choose Text my number. I've never tried the Call my number.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
I am having the same problem. I have redeemed before but now nothing. I don't think I needed a code before. Have tried several time over the past week. I don't use a mobile phone so if it has to be a mobile phone that's new.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
I am having the same issues. I have received codes before from telus but I have tried several time the past week to redeem points for amazon gift card and same thing every time. I don't think I have had to have a code for them in the past.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
I have also tried to receive a verification code to redeem points over the phone and I receive a call, but hear nothing over the phone.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
sounds like its time to do an online chat with telus.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
What does a person do if they have neither, so neither option works? Email should be an option for a redemption code. Some sites have that option. Eg Shop Pay.
(this is a temporary situation)
