I referred a friend to Telus and was to receive 100 rewards points but did not. I phoned 3 times to have the issue resolved. All of the referral information was logged correctly at the time of referral but still no points awarded. Finally I spoke to an agent that manually applied 50 points then stated 50 points would be added the next day. The points were not added the following day. It takes forever to wait on the line waiting for customer service then when you do they put you on hold. There needs to be a simpler way to do this. Too may computer generated responses does anyone remember when we actually spoke to humans and had the issues resolved fast and friendly? Where is the rewards catalogue? This is so unlike Telus to be this disorganized and unprofessional. I recommended Telus to a close friend and this is the service that I get. I can only imagine the fallout when they receive the same poor service. Is this going to effect our friendship.
