Got a call from a non-native-English-speaking person claiming to be from Telus and offering me a new phone plan that is cheaper than my current land-line plan, similar to the Home Phone Lite plan. He knew some of my personal information so I thought it was legit. Stupidly I gave him more information about my identity, but I became suspicious and asked that he send me an email with the terms of the plan. He sent an official-looking email. They'll sign you up and send you a free phone but they want a $20 deposit, which will be refunded when the phone is delivered. The email claimed to be from Telus Customer Support but the sender's address was email@example.com. I looked up Telusstock.com and it is registered to 1&1 Internet Inc of Pennsylvania. Then I noticed that there were several grammatical errors in the email. They gave a phone number of 1-604-998-2231. I called and there was no answer. They called me back and said to go ahead with the offer they needed my credit card information. I said I wouldn't do that over the phone and he said, "Don't worry, we're on a high-security line. All we need is your card number, your expiry date, and the three numbers on the back." End of call.
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I tried your link to the Canada Anti-fraud centre but their sign-in didn't work (eternal spinning square). They say "Please be advised there are ongoing technical issues and you may experience difficulties reporting online or reaching the CAFC by phone" and that's what happened. I'll try again later.
I just got caught in this scam today . Someone call from a number I did not recognize and then offered me a 40% discount on my home services I said I did not trust him and could have a call back number. I too got the official looking email from telusstock.com. He said after he sent the email he would call back. While I was waiting for the callback I called the regulat telus customer support line. To be fair the representative I spoke to said there was no such offer and it was probably a scam - she did however say that telusstock.com was Telus technical support department -weird? We agreed that this was probably a scam as she said Telus would only call with a number that our call display would recognize.
When I hung up from her the phone rang again and this was 1-888-811-2323 and the rep they were calling about the offer they had sent the emailHe explained the offer again and I said fine and then he sent my call to someone else. What cause me to end the call was that the next person I spoke to wanted my birthdate as he was going to sign me up for a new plan and needed this . I said I was not happy and wanted to speak to someone they said to call Telus and ask for a John Marshall. At that point i ended the call. I did not offfer any personal information except for my email address. I guess it is fair say if something is too good to be true it most likely is not
Known Scam and Fraud List must be updated with that kind of scam, as it it getting more widespread. The worst part is that they now learned how to spoof Caller ID with real Telus 1-866-2273 number. This is a regulatory issue, I guess, to prevent this. I tried to discuss this with Telus fraud squad... never got an answer.
I got them caught on Email too... sent from AOL.COM. 🙂 Reported to AOL as well.
They can also fake the email address the message comes from as well.
Turn on Call Control if you don't want to get the scam calls on your Telus phone. It's free and very effective at blocking the scammers using robocalls.
This scam is still active, got a call from 'Roy Alex' and offered reduction on my Telus landline costs. When he wanted my birthdate to confirm accepting the plan it just seemed too weird and I asked for more details. He had a really crappy line, kept cutting out, I told him having a lousy phoneline from a supposed phone company wasn't very comforting ! Eventually gave up ...
Here we are in January 2022. Had a call from "Jennifer" with an Alberta Canada phone number, she was so happy to give my Telus account a big fat discount that it made me suspicious. I asked for the details by email, she sent them, I printed them and took them to a Telus store, right away they said it is a scam. Advised me to forward the email to firstname.lastname@example.org and then got a second confirmation about a big scam. I did not give out any personal information and I am happy it did not get to that point.
Good that you weren't fooled. The sad reality is these scammers must be fooling enough people to make it worth the effort.
You didn't need to print the email and take it to a Telus store to know it was a scam. Look at the email header information and I'll bet the reply-to, mailed-by and signed-by are not telus.com. Ignore the from info as that can be spoofed. Legit email from Telus has header info like this.