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Home services change

Baraduel
Neighbour

Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada post strike of 213.00$ ontop of existing telus bill. Thought cancelation took place 5 days after installation not one month?!?. 

Good job telus any possible solution to this other than paying both companies for services for the same month?

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi there, we suggest sending us a private message with your account details so that we can look into this further and work to find a solution.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.