Charged for on demand and not us

[Lynn63]

My 88 year old mother lives alone ! Rarely has company, and has been being charged for demand rentals for months now , for one month 24 movies !! I have a pin on her demand , she can not access at all !! No way she can ! The movies that Telus says she has rented are never any she would watch ! This has been happening every month for 7 months now !! She owes they say over 250.00 for movies!!! I am telling you there is no way ! I have changed the pin many times ! Checked her tv to try and rent with not having pin input !! You can’t ! ! How is this possible ?? I called Telus yesterday spent almost three hours with a lady and never got anywhere I am ready to cancel my home services and my moms home services !! Terrible customer service !!! Over 30 years we have been with Telus !!! Worst service ever

[Fabylous]

Hi @Lynn63, it seems there may be an overview of the subscription.  Did you login to her account to see what she is suscriptions that are chosen?   

[Lynn63]

What do you mean subscriptions ? She can’t access on demand at all , as I have pins she would have to apply , and she does not know that at all . Also we got her the life line button and the contract was for one year starting Feb 2023 at 35 / month , since then they have charged 70 some months and 75 for June . It’s never ending mess ups ! I am so overly frustrated. I really appreciate you replying to my issue 😊

[Fabylous]

Hi @Lynn63 I'll send you a message and see how we can help further.  Thanks

[Lynn63]

Where did you send me a message ? Just trying to find it

[st0106]

$35-40 for 24 on-demand ppv movies is pretty cheap. Was Crave, Starz, Super Channel or stuff added?

[Lynn63]

It was a 103 for 24 movies in one months bill , also no channels added and this is what I mean the charges make NO sense..

[Lynn63]

And when I look. Some are the same movies are rented and purchased!! Why would anyone buy then rent the same movie ??

[Fabylous]

I sentr you a private message, have you been able to see it? 

[Lynn63]

No

Sent from my iPhone

[A-B]

Scroll to the very top of the page and in the top right corner and next to the profile pic you should see a little envelope that you can click on to go to your private message inbox.