Asked to pay 15 dollars for a BILL for any older than 18 months.

[TeLs]

I need to get bills that are older than 18 months. But, I was surprised to find out that Telus only allows to get digital bills for the past 18 months. I need a couple of more months. 

I called customer service, and they informed me that I would need to pay $15 have the bills reprinted. But I don't need to reprint them I need just a digtial copy. 

I tried to escalate this matter over the phone but found myself in a queue for about 2 hours. In result, I just hung up.

I don't see that is reasonable to pay for documents which are already paid for by my monthly fee. Moreover, waiting for 2 hours is unacceptable.

I went paperless in the first place which seems to be my mistake. Why to encourage go digital if you charge fee for documents later?

How can this be resolved?

[TELUS_Support]

Hey @TeLs - at that point we would encourage you to stay on hold as you lose your spot when you hang up. It would be best to speak with our customer service team to see if there's anything they can do to waive the fee or credit it after the bill comes but we can't guarantee what they can do

[TeLs]

I already spoke with customer service and that didn’t bring me to a resolution of my issue. I waited for 2 hours after being transferred to another agent. 2 hours!

Can this issue be escalated somehow or can I send message to somebody to resolve it?

[TELUS_Support]

Feel free to send us a private message if you'd like to discuss further.