Account numbers and collections

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Resident

What happens to an account number if the account is sent to collections? Does the account number get locked and made unavailable? If the amount is paid off, would the account be allowed to re-open with the same number?

Community Power User
Community Power User

If an account is already sent to collections you no longer have an account. 


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Resident

And I assume should you sign up again you are assigned a new number?

Community Power User
Community Power User

There is a small possibility, if the number hasn’t been reassigned to the pool for new subscribers.

 

NFtoBC
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Rockstar

@Anon1  First things first. You have to clear up collection issue. If done in quick time i think account and phone # will be returned . Some utilities require a security deposit to get hooked up again.