Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
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I spent hours trying to cash them out and got nothing but error messages. Then when I came back today to try again, already gone. Solid customer service as usual. Creating a new experience is one thing, but taking away the old without solid communication is ridiculous. At the very least the unused points should have been applied as credits on their bills. Not just *poof* gone.
